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Account and billing
24 articles · From the Belle care team
- What is Belle Rewards and how does it work?Belle Rewards is how Belle thanks you for being a patient. Everyone is included automatically, with no sign-up and no fee. You earn Belle Credit, which is money
- How do account credits work?Credits are money on your Belle account. They come from Belle Rewards, referrals, promotions, or adjustments we've made for you, and they go toward your
- Restarting or rejoining after you've cancelledWelcome back! If you cancelled and want to start treatment again, you can do it yourself in the portal — you don't need to create a new account.
- How to use promo codes, discount codes, and earn referral creditThis guide shows you where to enter a promo or discount code, what to expect when you use one, and how the refer-a-friend program pays you in account credit.
- How does the Belle refer-a-friend program work?Share your referral link and you earn $75 in account credit each time a friend's first prescription is filled — and your friend gets 5% off theirs.
- Where to Find Credit Balance in the Patient Portal
- How do I apply a discount or promo code?You can enter a discount or promo code at checkout, before you confirm your order.
- How to pause, resume, restart, or cancel your plan or subscriptionYou can pause, resume, or cancel your plan yourself in the patient portal. No call or email is needed. This guide shows you where each option lives and what
- What financing options are available?QUICK ANSWER
- Cancelling Your SubscriptionCancelling your subscription simply turns off future renewals — you'll still receive everything you've already paid for. For example, if you're two months into
- Refunds and unexpected chargesYour card is charged when you place your order. If your prescription is not approved, you are refunded in full.
- How to change my shipment date, pause, or cancel my planYou're able to shift the date earlier by up to one week or later by up to 30 days. Be sure to finalize any changes with the Change date button, or Not now if
- How and when you are billed and chargedThis article explains when Belle charges you, where to see every charge, and what to do if a charge looks wrong.
- Can I use my HSA or FSA to pay for Belle?Yes — most HSA and FSA providers accept Belle. If yours does not, you can pay with a regular card and submit the receipt to your administrator for
- How do I change my plan length?You can change your plan length yourself in the patient portal. You'll see the options available for your treatment — and the price for each — before you
- Where do I see my shot history and track my weight? (The Tracker tab)Your patient portal has a Tracker tab where you can log your injections, track your weight, and see your progress over time. You'll find it in the left-hand
- Your saved card didn't move to the new portal — how to re-add itWhen Belle moved to its new patient portal, almost everything transferred over — your treatment, your plan, your history. The one thing that did not transfer
- How to update your payment method or fix a failed or declined paymentThis guide shows you how to add or change the payment method on your account, and how to retry a payment that failed or was declined.
- How to get a receipt or invoice (HSA / FSA)You can download a printable receipt for any paid order yourself, for HSA or FSA reimbursement, insurance, taxes, or your own records.
- Refills, reorders, and renewals: how your next shipment worksYour Belle plan refills automatically. You do not need to reorder each cycle. This guide explains the renewal cycle, how your plan ships, and how to get a
- Why was my payment declined, and how do I fix it?If a payment for your Belle order didn't go through, it's usually quick to fix. Your order won't ship until payment clears, so updating your details promptly
- How to Download Order Receipts in Patient Portal
- How to Edit my Demographics in the Patient Portal
- How to Update Payment Info in My Patient PortalIf you recently moved to Belle's new portal: payment details did not transfer in the move, so adding your card here is expected — it is what keeps your
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