How does Belle protect my health information, and how do I get my records?

Short answer: Belle follows HIPAA, the federal law that protects your health information, and does not sell it. You can ask for a copy of your records at any time, including after you cancel.

Who sees your health information

Your information is shared with the people and companies involved in your care: your provider, the pharmacy that fills your prescription, and any lab you use. It is also used for billing and to run Belle's service, and only as our Notice of Privacy Practices allows.

Get a copy of your records

You have the right to see and get a copy of your medical records. Message the care team in your patient portal or email care@joinbelle.com and tell us what you need.

You can also see much of your history yourself in the portal:

• Orders (click your initials, then Orders) lists every order and payment. See How to get a receipt or invoice (HSA / FSA).
• Tracker shows your shot history and weight. See Where do I see my shot history and track my weight?

If you cancel

Cancelling your plan stops billing. It does not delete your health records, and you can still request a copy afterward. Belle keeps records only as long as needed, or longer when the law requires it.

To ask for a correction, a limit on how your information is used, or deletion of other personal data, email care@joinbelle.com. Some requests depend on the law where you live, and medical records may have to be kept even if you ask.

For the full details, see our Notice of Privacy Practices and Privacy Policy.