Refunds and unexpected charges

Your card is charged when you place your order. If your prescription is not approved, you are refunded in full.

Refunds take 5 to 10 business days to appear, depending on your bank.

Can I cancel an order after I place it?

No. Once an order has been placed, it can't be cancelled, so it isn't refunded. You can still cancel your plan to stop future renewals — see "How to pause, resume, restart, or cancel your plan or subscription".

If you see a duplicate charge

Check whether it is still pending or has fully processed. If a duplicate charge has not dropped off your card after 5 days, contact us with your order details and we will investigate.

Duplicate charges can also happen if you have accounts under more than one email address. Keeping your orders under a single account avoids it.

If you received a defective product

Contact us within 7 days of delivery and we will make it right.