Your saved card didn't move to the new portal — how to re-add it

When Belle moved to its new patient portal, almost everything transferred over — your treatment, your plan, your history. The one thing that did not transfer was your saved payment method. That's why you may see a message that your card isn't on file, even though the card itself is still valid and your prescription hasn't changed.

Re-adding your card takes a minute and keeps your next shipment on schedule.

How to add your card

1. Go to portal.joinbelle.com and sign in — enter your email and we'll send you a 6-digit sign-in code.
2. In the top right corner, click the person icon and choose Account.
3. Open the Billing section.
4. Add your payment method there. You can also remove an old one from the same place.

Good to know

• This is expected after the move — it doesn't mean anything is wrong with your account or your card.
• Everything else is still there. Your plan, dose, and shipment schedule carried over; only the card needs re-entering.
• Add your card before your next renewal date so your shipment isn't delayed.
• Prefer to pay another way? Options like Affirm and Klarna are available at checkout too.

If you don't see a way to add a card, or the page looks different from these steps, message us and we'll walk through it with you.