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Shipping and delivery
10 articles · From the Belle care team
- How to move your renewal date up (get your next order sooner)Change your renewal date to an earlier day in your patient portal. Your shipments and billing move with it.
- What if my package is lost, stolen, or I need to change the address?Once your order has shipped, Belle is unable to change the delivery location, timing, or place a hold on your package. Here's how to handle it directly.
- NewLife: What to Expect in Your ShipmentWhen you're waiting on a prescription that needs to stay cold, you want to know it's being taken care of every step of the way. That's why your NewLife Rx order
- Revive RX: What to Expect in Your ShipmentWhen you're waiting on a prescription that needs careful handling, you want to know it's been taken care of every step of the way. That's why your Revive RX
- How to Track my Order as a Patient
- How long does it take for my prescription to be processed and shipped?Most orders arrive 5–10 business days after your provider approves your plan. Here is the step-by-step breakdown.
- Does Belle ship outside the United States?Belle ships prescription medication to the 50 U.S. states and Washington, D.C. only.
- How to track your order and what each status meansEvery shipment and its live status is on the Shipments page of your patient portal. This guide shows you how to track a shipment and what each status means.
- How to delay, skip, reschedule, or change your next shipment dateIf you have extra medication on hand, or you just want your shipment to land on a different day, you can move your renewal date yourself. Your shipments and
- What should I do if I received the wrong medication or dose?If your shipment contains the wrong medication, an incorrect dose, or is missing items, we're here to help fix it right away.
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