Can Belle ship to a PO box, and what if I'm not home for delivery?

Short answer: no. Belle cannot ship to a PO box. Your medication needs a street address where the carrier can deliver it, such as your home, your work, or a pickup location.

Choosing where to ship

Pick an address where someone can bring the package inside on delivery day. You can update your shipping address in the patient portal before your order is processed, and that address can be a pickup location. See What if my package is lost, stolen, or I need to change the address?

Once your order ships, Belle cannot change the address or hold the package, because the pharmacy is the shipper. Please do not change the delivery with the carrier either. Your medication is temperature-sensitive, and carrier changes can delay it.

If you are not home when it arrives

Put your medication in the fridge as soon as you can. Most medication is packed to handle some time in transit, and a melted ice pack is expected.

How long it can be out of the fridge depends on the pharmacy and the medication. Check yours in What if my medication arrives warm?. If it is past the limit, or the vial looks cloudy, cracked or has particles, do not use it. Message us and we will help.

Good to know: you get a tracking number by email when your order ships. Checking it the day before delivery is the easiest way to make sure someone is around. See How to track your order and what each status means.

Need help? Send us a note in Messages in your patient portal.