Cancelling Your Subscription

Cancelling Your Subscription

Cancelling your subscription simply turns off future renewals — you'll still receive everything you've already paid for. For example, if you're two months into a six-month plan, you'll continue receiving your shipments through month six; the plan just won't renew after that.

How to cancel

You can cancel anytime directly through your account. Once an order has been placed, however, it can't be cancelled, returned, or refunded, as federal regulations prohibit returns on prescription and compounded medications.

Steps to cancel:

1. Login to your portal and select the Treatments tab.
2. From there, choose the plan you want to cancel by clicking Manage on the righthand side.

1. Once in that plan, you will see options to adjust, pause, or cancel the treatment.