Welcome to Belle. These Terms of Service (“Terms”) govern your use of our website, services, and products, including any telehealth consultations, wellness products, or digital content provided through Belle (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

1. Eligibility

You must be at least 18 years old to use our Services. By using Belle, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

2. Medical Disclaimer

Belle offers health and wellness services, including telehealth consultations and informational content. Our Services are not a substitute for in-person medical care in all cases. Always consult your physician or another qualified health provider with any questions you may have regarding a medical condition.

If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.

3. Telehealth Services

If you use Belle for telehealth consultations:

• You acknowledge that telehealth has limitations compared to in-person visits.
• You agree to provide accurate, complete health information and to follow the care plan as prescribed.
• You understand that services may not be appropriate for all conditions and may be discontinued if your provider determines in-person care is more appropriate.

4. Accounts and Security

You may be required to create an account to use some features of our Services.

• You agree to provide accurate and current information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.

5. Payment and Subscriptions

Some of our Services may be available for purchase or subscription:

• Prices are listed in U.S. dollars unless otherwise noted.
• You authorize Belle to charge your selected payment method for all applicable fees.
• Subscriptions may auto-renew unless canceled prior to the renewal date.

6. Returns, Refunds, and Cancellations

6.1 Telehealth Consultations and Digital Services

All telehealth consultations and digital health services are non-refundable once the appointment has occurred or the service has been delivered. If you need to reschedule or cancel a booked consultation, please do so at least 24 hours in advance. Late cancellations or no-shows may be subject to a cancellation fee.

6.2 Prescription Products and Medications

Due to federal health and safety regulations, we do not accept returns or offer refunds on prescription medications or compounded products once they have been shipped. If you believe you received an incorrect or defective product, please contact our support team within 7 days of delivery.

6.3 Physical Wellness Products

For eligible physical products (non-prescription wellness items), we accept returns within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. Customers are responsible for return shipping unless the item was damaged or incorrect.

6.4 Subscriptions and Auto-Renewals

If you are enrolled in a subscription plan:

• You may cancel at any time before your next billing cycle to avoid further charges.
• Charges already incurred for the current billing period are non-refundable, unless required by law.
  

‍6.5 How to Request a Refund or Cancellation for Eligible Products
‍To request a refund or cancellation, contact our customer support team at:

Belle Customer Support

‍Please include your order number and a brief description of your request.

7. Intellectual Property

All content, branding, designs, text, graphics, and other materials on Belle’s platforms are the property of Belle or its licensors and are protected by copyright and trademark laws.

You may not reproduce, modify, distribute, or exploit any part of the Services without our written consent.

8. Prohibited Conduct

You agree not to:

• Use the Services for any unlawful or harmful purpose
• Attempt to access systems or data without authorization
• Impersonate another person or misrepresent your identity
• Upload or transmit viruses, spam, or malicious content

9. Disclaimer of Warranties

The Services are provided “as is” and “as available.”

We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be error-free or uninterrupted.

10. Limitation of Liability

To the fullest extent permitted by law, Belle and its affiliates, partners, and employees shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Services.

11. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any disputes will be resolved in the courts of Salt Lake County, Utah, and you consent to the personal jurisdiction of such courts.

12. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Services constitutes your acceptance of the updated Terms.

13. Contact Us

If you have questions about these Terms, please contact us at:

Belle Customer Support