How quickly will someone respond to my message?

We aim to reply within 24 hours—often much sooner during business hours. You’ll always hear back from a real person.

Can I call or text instead of using the form?

Yes! If you prefer, you can text or call us directly. We’re here to support you in the way that’s easiest for you.

What types of questions can I ask?

Anything! Whether you’re wondering about a product, your order, a refill, or how a treatment works, we’re happy to help.

What if I have a medical question?

Medical questions are reviewed by licensed providers or nursing staff. We’ll make sure you get accurate, personalized answers.

I submitted the form but haven’t heard back—what should I do?

If it’s been more than 24 hours, feel free to send a follow-up or text us directly. We want to make sure nothing slips through the cracks.

Do you have live chat or support hours?

While we don’t have live chat (yet!), our team responds quickly via email, text, or phone during standard business hours.

Can I use this form to cancel or update my order?

Absolutely. Just let us know your name and order info, and we’ll help you make changes or cancellations right away.