Your saved card didn't move to the new portal: how to re-add it

When Belle moved to its new patient portal, almost everything transferred over: your treatment, your plan, and your history. The one thing that didn't transfer was your saved payment method. That's why you may see a message that your card isn't on file, even though the card itself is still valid and your prescription hasn't changed.

Re-adding your card takes a minute and keeps your next shipment on schedule.

How to add your card

• Go to portal.joinbelle.com and sign in. Enter your email and we'll send you a 6-digit sign-in code.
• Select your initials in the top right, then select Account.
• On the Billing tab, select Add in the Payment method section, enter your card, and select Save payment method.

For more detail, including how to retry a payment that didn't go through, see How to update your payment method or fix a failed or declined payment.

Good to know

• This is expected after the move. It doesn't mean anything is wrong with your account or your card.
• Everything else is still there. Your plan, dose, and shipment schedule carried over. Only the card needs re-entering.
• Add your card before your next renewal date so your shipment isn't delayed.
• Prefer Affirm or Klarna? You can use them to pay, but they can't be saved for automatic renewals. The payment guide above explains how that works.

Need help? If you don't see a way to add a card, or the page looks different from these steps, select Messages in your portal (on a phone, tap the chat bubble) and we'll walk through it with you.