What should I do if I received the wrong medication or dose?
Belle Answers · Shipping and delivery · Updated Aug 28, 2026
If your shipment contains the wrong medication, an incorrect dose, or is missing items, we're here to help fix it right away.
What to do
Let our Patient Success Team know and include the following details so we can resolve it quickly:
- What medication and dose you expected
- What medication and dose you actually received
- A photo of the shipment and vial label (if possible)
What happens next
A member of our Patient Success Team will review your order and your prescription with the pharmacy and confirm the right fix with you directly.
How long does resolution take?
Most fulfillment issues are resolved within 1 to 2 business days after you contact us. For how long a shipment itself takes, see “How long does it take for my prescription to be processed and shipped?”
Important safety note
Do not adjust your dosing on your own. Wait for guidance from our team or your provider before injecting from a vial you believe may be incorrect.
Education only, not medical advice.