What should I do if I'm experiencing side effects or adverse reactions to my medication?

If you're experiencing side effects or adverse reactions to your GLP-1 medication, your safety is our top priority. Here's what to do.

If you're having a medical emergency

Call 911 or go to your nearest emergency room right away. Examples include severe allergic reactions, difficulty breathing, severe abdominal pain, signs of pancreatitis, or any symptom that feels life-threatening. See When should I seek urgent care on a GLP-1?

For non-emergency side effects or adverse reactions

Let your care team know in Messages, or text us at 877-359-1724. Tell us:

• What symptoms you're experiencing
• When the symptoms started
• Whether you've been able to keep taking your medication

Your care team will coordinate with your provider to decide the best next step. This may include:

• Lowering your dose
• Pausing your treatment for a while
• Switching to a different medication
• Cancelling your treatment plan entirely

Common side effects that are usually temporary

Nausea, fatigue, and mild GI discomfort are common when starting GLP-1 medications or increasing your dose. These often improve within the first 1 to 2 weeks at a new dose level. For practical tips on managing them, see GLP-1 side effects and what's normal.

If you want to stop treatment entirely

You can cancel your plan at any time in your patient portal:

• Open Treatments (on your phone, My Plan).
• Under Your plans, tap the plan you want to cancel.
• Tap More, then Cancel plan. Choose a reason and confirm.

For more on pausing or cancelling, see How to pause, resume, restart, or cancel your plan or subscription. For refund details, see Refunds and unexpected charges. If you've already received medication you can't use, let your care team know and we'll go over your options.

Will I be charged for future orders? No. Once your plan is cancelled, no further charges apply. You'll still receive any supply you've already paid for.

Need help? Message us anytime in Messages (on your phone, tap the chat bubble).