Refunds and unexpected charges

Your card is charged when you place your order. If your prescription is not approved, you are refunded in full.

Refunds take 5 to 10 business days to appear, depending on your bank.

Can I cancel an order after I place it?

No. Once an order has been placed, it can't be cancelled, so it isn't refunded. You can still cancel your plan to stop future renewals. See "How to pause, resume, restart, or cancel your plan or subscription".

If you see a duplicate charge

Check whether it is still pending or has fully processed. If a duplicate charge has not dropped off your card after 5 days, contact us with your order details and we will investigate.

Duplicate charges can also happen if you have accounts under more than one email address. Keeping your orders under a single account avoids it.

If you received a defective product

Contact us within 7 days of delivery and we will make it right.