Refills, reorders, and renewals: how your next shipment works

Your Belle plan refills automatically. You don't need to reorder each cycle. This guide explains the renewal cycle, how your plan ships, and how to get a shipment sooner when you need it.

How renewals work

Find your renewal date. Sign in, select Treatments (on a phone, My Plan), and look for Next renewal on your plan. Select Manage plan to open the full plan page.
Your saved payment method is charged on the Next renewal date shown.
Once payment goes through, your order is sent to the pharmacy, reviewed, filled, and shipped.
You can follow every step on the Shipments page, including tracking once it ships.

As long as your plan is active and a payment method is on file, there's nothing you need to do for a refill.

How your plan ships

Your plan doesn't arrive as one box per month, and it isn't all sent at once either. Most plans arrive as two to three shipments across the length of the plan. For example, a six month plan arrives as three shipments of two months each. Your Shipments page lists each shipment separately.

Need your medication sooner?

If your plan is active, you can pay your next renewal early, starting 7 days before your Next renewal date.

Open your plan page and select Pay this renewal, or open Shop and select Pay renewal now.
Complete the payment. Your order ships as soon as it's ready, and your renewal date doesn't change.

For more, see How to move your renewal date up and get your next order sooner.

Have extra supply?

Move your renewal date later instead of skipping or cancelling. Your shipments and billing move together, and you can choose any date up to 180 days out. See How to delay, skip, reschedule, or change your next shipment date.

Check that it worked

After a renewal, you'll see a new order on your Orders page and a new shipment on your Shipments page. Both are in the menu under your initials in the top right.

Common issues

Your renewal payment failed: see How to update your payment method or fix a failed or declined payment.
Your renewal date looks wrong: send us a note in Messages and we'll check it.

How to track your order and what each status means
How and when you're billed and charged

Need help? Send us a note in Messages in your patient portal.