NewLife: what to expect in your shipment

When you're waiting on a prescription that needs to stay cold, you want to know it's being taken care of every step of the way. That's why your NewLife Rx order ships in a cold-chain kit built specifically for that purpose, packed by hand, sealed at temperature, and usually shipped 2-day by FedEx.

What you'll find in your box

Your kit includes everything you need, ready to go. Your medication ships inside a black cylinder, a double-wall insulated container that keeps it at the right temperature for the whole trip. Inside, a thermal foil liner helps seal in the cold. Refrigerant gel packs, frozen right before your order ships, sit around your medication to keep it cool until it reaches your door.

You'll also find sterile, single-use syringes matched to your exact prescription, alcohol prep pads for cleaning your injection site, and an easy-to-follow instruction sheet reviewed by the pharmacy's pharmacists, so you always know exactly what to do.

You can trust what's inside

Medications like yours can lose their effectiveness if they get too warm, even for a short time. That's why every shipment is built to keep your medication protected from the moment it leaves the pharmacy until it's in your hands.

If you have questions about your shipment or how to use what's inside, we're happy to help.

Need help? Message us anytime in Messages (on your phone, tap the chat bubble).