My portal or shipment doesn't match my dose plan

My portal or shipment doesn't match my dose plan

Most of the time this is a display lag, not a mistake with your prescription.

If you are on an increasing dose plan, your portal may keep showing your current dose until your next shipment is fully processed. During shipment preparation the system updates your dose to match the next step in your plan, so the correct adjustment happens automatically when the shipment is finalized. This usually resolves itself with no action from you.

If your shipment doesn't match your plan

• Check your current dose plan. Verify your prescribed dose for this period and any adjustments your provider has made.
• Confirm your dose with us. If you're unsure about a temporary dose adjustment, message us and we'll confirm the right amount with your provider before you inject.

Staying in sync

• Confirm your increasing dose schedule and upcoming doses with your provider.
• Keep track of shipment notifications and check the shipment matches the expected step.
• If a discrepancy doesn't resolve, contact us and we'll sort it out.

Related Topics

• How to Contact Belle Support