How to update your payment method or fix a failed or declined payment

This guide shows you how to add or change the payment method on your account, why a payment might be declined, and how to retry a payment that didn't go through. A failed payment is usually quick to fix, and your order won't ship until payment clears, so fixing it promptly keeps your treatment on schedule.

Update your payment method

Sign in, select your initials in the top right, then select Account.
Select the Billing tab and find the Payment method section.
Select Add (or Edit if you already have one on file).
Enter your new payment details and select Save payment method. You'll see Payment method saved.

You can also do this from your plan page: select Update payment method (or Add a payment method).

Good to know:

Your account keeps one payment method on file, and it's used for every plan on your account. Saving a new one replaces the old one everywhere.
You can save a card or a supported digital wallet. Affirm and Klarna can't be saved for automatic renewals (more below).
A payment method must stay on file while any plan is set to renew, so you can't remove it until you have no upcoming renewals.
If you moved from the old Belle portal, your card didn't transfer, so you'll need to add it once here. See Re-adding your card after the portal move.

Common reasons a payment is declined

Your card has expired or a number was entered incorrectly.
There weren't enough funds at the time of the charge.
Your bank flagged the charge as unusual and blocked it. This is common with recurring or telehealth charges.
The billing address on file doesn't match your card.
The card doesn't support recurring or subscription payments.

If your bank blocked the charge, ask them to approve Belle as a recurring merchant, then retry.

Fix a failed renewal payment

On your plan card on the Home page, select Fix payment. You can also open Treatments (on a phone, My Plan) and select Manage next to your plan.
If your card changed, select Update payment method first and save your new details.
Select the "Retry with" button that names your saved card, then select the Pay button showing the amount to confirm.

To pay this renewal once with a different method, without changing what's saved, select Pay some other way. When it goes through, you'll see Payment received. Your renewal is paid.

In many cases we also retry automatically. Your plan card shows the date of the next try as Next attempt, but you can retry sooner yourself at any time.

Fix a failed first order

Select your initials in the top right, then select Orders.
On the order marked This payment did not go through., add or update your payment method.
Select Retry payment. When it goes through, you'll see Payment received. Your order is back on track.

You can also select Pay another way to pay that order with a different method.

Paying with Affirm or Klarna

Belle offers financing through Affirm and Klarna. These services approve one payment at a time, so they can't renew your plan automatically. About a week before each renewal, select Pay this renewal on your plan page and check out with your preferred method. Or save a card so future renewals run on their own. If you'll keep paying this way, select This is how I pay and we'll email you before each renewal. For more, see "What financing options are available?"

Need help? If you don't see a way to retry, or your payment still won't go through, select Messages in your portal (on a phone, tap the chat bubble) and our team will help.