How to track your order and what each status means

Every shipment and its live status is on the Shipments page of your patient portal. This guide shows you how to track a shipment and what each status means.

Track a shipment

Sign in, select your initials in the top right, then select Shipments. You can also select Treatments (on a phone, tap My Plan) and then View all shipments.
Find your shipment. Each row shows the medication, status, and date. Multi-month plans list each box separately, for example Box 1 of 3 with the weeks it covers.
Select Track. A Track shipment panel opens with the status timeline and, once your package has shipped, your tracking number.
To follow the package with the carrier, select the Track with link in that panel. It opens the carrier's tracking page.

Select Details on any row for the full shipment page. It shows what's inside the box, where your shipment is in the steps below, and a Track my order button once it has shipped.

What each status means

Scheduled: Your shipment is planned for the date shown. It hasn't gone to the pharmacy yet.
Sent for Fulfillment: Your order has been sent to the pharmacy.
Pharmacy Review: The pharmacist is reviewing your prescription.
Filled: Your medication has been prepared and is getting ready to ship.
Shipped: It's on the way. Your tracking number is now available.
Delivered: The carrier has marked it delivered.
Reviewing: Our team is reviewing your order before it goes to the pharmacy. The timeline pauses at Sent for Fulfillment until the review is done.
Cancelled or Skipped: This shipment won't be sent. Message us if this was unexpected.

Scheduled means your order is still with Belle. From Sent for Fulfillment through Shipped, your order is with the pharmacy.

Good to know

Tracking numbers appear once the shipment reaches Shipped. Before that, the pharmacy is still preparing your order and no tracking exists yet.
The Orders page shows the payment side of things. The Shipments page shows the delivery side.
If your plan is paused, held shipments say Held while your plan is paused and ship when you resume.
Don't see your next shipment? If your plan card on the Home page says your renewal is on hold until you answer a quick check-in, select Answer check-in. We won't create your next shipment until you answer it.

If something seems off

If a shipment sits in one status much longer than expected, or shows delivered but never arrived, message us. For lost or stolen packages, see "What if my package is lost, stolen, or I need to change the address."

For changing when your next box ships, see How to delay, skip, reschedule, or change your next shipment date.

Need help? Select Messages in your portal (on a phone, tap the chat bubble) and we'll help.

Track a shipment

Sign in, select your initials in the top right, then select Shipments. You can also select Treatments (on a phone, tap My Plan) and then View all shipments.

Find your shipment. Each row shows the medication, status, and date. Multi-month plans list each box separately, for example Box 1 of 3 with the weeks it covers.

Select Track. A Track shipment panel opens with the status timeline and, once your package has shipped, your tracking number.

To follow the package with the carrier, select the Track with link in that panel. It opens the carrier's tracking page.

Select Details on any row for the full shipment page. It shows what's inside the box, where your shipment is in the steps below, and a Track my order button once it has shipped.

What each status means

Scheduled: Your shipment is planned for the date shown. It hasn't gone to the pharmacy yet.

Sent for Fulfillment: Your order has been sent to the pharmacy.

Pharmacy Review: The pharmacist is reviewing your prescription.

Filled: Your medication has been prepared and is getting ready to ship.

Shipped: It's on the way. Your tracking number is now available.

Delivered: The carrier has marked it delivered.

Reviewing: Our team is reviewing your order before it goes to the pharmacy. The timeline pauses at Sent for Fulfillment until the review is done.

Cancelled or Skipped: This shipment won't be sent. Message us if this was unexpected.

Scheduled means your order is still with Belle. From Sent for Fulfillment through Shipped, your order is with the pharmacy.

Good to know

Tracking numbers appear once the shipment reaches Shipped. Before that, the pharmacy is still preparing your order and no tracking exists yet.

The Orders page shows the payment side of things. The Shipments page shows the delivery side.

If your plan is paused, held shipments say Held while your plan is paused and ship when you resume.

Don't see your next shipment? If your plan card on the Home page says your renewal is on hold until you answer a quick check-in, select Answer check-in. We won't create your next shipment until you answer it.

If something seems off

For changing when your next box ships, see How to delay, skip, reschedule, or change your next shipment date.

Need help? Select Messages in your portal (on a phone, tap the chat bubble) and we'll help.