How to renew early or pause your plan

Need your next order sooner? You can move your renewal date to an earlier day yourself, right in your patient portal. Your shipments and billing move with it, so nothing gets out of sync. Need a break instead? You can pause your plan from the same page.

Move your renewal date up

1. Open your plan

2. Select Adjust renewal

On your plan page, select Adjust renewal at the top of the Plan card.

3. Pick an earlier date

The Change your renewal date window opens with your current renewal date selected. Pick an earlier day on the calendar. Your old date and your new date show at the top so you can double-check.

4. Review and confirm

Select Review renewal. Check your new date, your shipping address, and the card you'll be charged. Then select Confirm and pay on your new date.

Good to know

You're billed on your new renewal date. Your shipment usually arrives 5 to 7 days after that.
Want the same day every month? Check Bill me on this day every time in the date window, and future renewals will stay on that day of the month.
Have account credit? It's applied on the day you're billed, so the amount due can change if your balance does.
Want to pay right now? Paying a renewal early opens about a week before your payment date. Until then, moving your renewal date up is the way to get your order sooner.
Need a date outside the range shown? Select Message us in the date window and our team will help.

Pause your plan

Need a break instead of an earlier order? You can pause your plan from the same plan page, anytime.

1. Select Pause plan

On your plan page, select Pause plan. On smaller screens, it may be tucked under More.

2. Choose a reason

Pick a reason from the list (this helps us improve). If you pick Other, add a short note.

3. Confirm

In the Pause this plan? window, select Pause plan. You'll see Your plan is paused.

What pausing does: billing stops and your upcoming shipments are held. Anything already with the pharmacy still arrives. Your plan stays paused until you resume it.
Ready to start again? Select Resume plan on your plan page, or on your plan card on the Home page, then pick the day you want your next shipment sent to the pharmacy.

How to delay, skip, reschedule, or change your next shipment date
How to pause, resume, restart, or cancel your plan or subscription
How and when you are billed and charged