How long does it take for my prescription to be processed and shipped?

Most orders ship 5 to 7 business days after payment, then travel by a 2-day shipping service. If you are renewing, place your order more than a week before your current medication runs out so your next shipment arrives in time. Here is the step-by-step breakdown.

Step 1: Provider approval after payment (1 to 2 business days)

Your provider reviews your intake and medical history. If approved, a prescription is sent to our pharmacy partner.

Step 2: Pharmacy processing (3 to 5 business days)

The pharmacy fills your prescription and prepares it for shipping. You'll receive a notification when your order is being prepared.

Step 3: Shipping

Your medication travels by a 2-day shipping service. You'll receive a tracking number by email once it ships. During warmer months we ship Monday through Wednesday. During cooler months we ship Monday through Thursday. We don't ship later in the week, so your medication isn't sitting in transit over the weekend. That is what causes delays and lets packages get too warm.

Total estimated time

5 to 7 business days from payment until your order ships. We hope it is quicker, but plan for up to 7 business days. If you are renewing, order more than a week before your medication runs out.

If it's been longer than expected

Prescription processing can occasionally take longer due to pharmacy volume, insurance verification, or inventory availability. If your order has been processing for more than 7 business days without a shipping notification, just ask for a status check and our Patient Success Team will look into it for you.

How to check your order status

Log in → Treatments tab → scroll down to View all shipments → tap Track for your tracking number, or Details for a full live status of your order.