How do account credits work, and where do I see my balance?

Credits are money on your Belle account, called Belle Credit. They come from Belle Rewards, referrals, promotions, or adjustments our team has made for you, and they go toward your treatment charges.

Where to see your balance

• Sign in to your patient portal.
• On the Home page, find the Belle Rewards card. It shows your Belle Credit balance.
• Select See your rewards for the full view. You can also select your initials in the top right, then Rewards.

On the Rewards page, Your balance shows what you have now, how much you've received to date, and how much has gone toward your treatment charges. Credit that's still on the way shows as pending, with the date it becomes available. If any of your credit is about to expire, you'll see the amount and the date there too.

Your own referral link is on the Share Belle tab of the Rewards page. You can also select Refer a friend in the portal. You earn more credit when a friend who uses your link has their first prescription filled.

How credits are used

• Credit our team adds to your account comes off your next charge automatically. There's no code to enter.
• Rewards credit, including Belle Rewards cash back and referral rewards, is yours to spend when you like. To have it come off your next charge automatically, turn on Apply my rewards automatically under Using your rewards on the Rewards page.
• If you leave that switch off, you can spend your rewards when you check out in Shop by ticking Use my Belle Rewards credit.
• Credits have no cash value and can't be withdrawn or transferred.
• If a credit covers your whole order, your order shows no payment due. That's expected. It still processes on its normal schedule and ships as usual, and you don't need to do anything extra.

Belle Rewards

Every Belle patient earns Belle Credit through Belle Rewards, with no sign-up. That includes cash back on eligible purchases, plus milestone, birthday, and other rewards. For how you earn it and when it expires, see "What is Belle Rewards and how does it work?"

If your credit has an expiration date

Belle Credit doesn't expire while you have an active or paused Belle plan. If you have no active or paused plan for 90 days in a row, any unused credit expires.

If a credit is missing

Cash back is added to your balance about a month after the order that earned it, once that order has settled. Until then, it shows as pending.

If you were expecting a credit and don't see it on your Rewards page, message us and tell us where it came from: Belle Rewards, a referral, a promotion, or something we said we'd add. We'll track it down and apply it.

Referral credits work a little differently. See "How does the Belle refer-a-friend program work?" for how to earn and track them.

Need help? Select Messages in your portal (on a phone, tap the chat bubble) and we'll help.