How and when you're billed and charged

This article explains when Belle charges you, where to see every charge, and what to do if a charge looks wrong.

When you're charged

Your plan renews on a set schedule, and your saved payment method is charged on the Next renewal date shown on your plan. To find it, sign in, select Treatments (on a phone, My Plan), and look for Next renewal.

If you paid for your full plan up front, you aren't charged again until your plan renews at the end of the term.

Want to pay early or move your date? See Refills, reorders, and renewals and How to delay, skip, reschedule, or change your next shipment date.

Paying at checkout

Your card is charged in full at checkout, when the order is placed. It isn't a hold and it isn't charged later. If the provider doesn't approve your prescription, that payment is refunded in full.

Where to see your charges

• Click your initials in the top right.
• Select Orders.

This page is your full order and payment history. Each order shows the amount, the date, and a status.

Account credit

• Credit our team adds to your account comes off your next charge on its own. You don't need to do anything.
• Belle Rewards credit, including referral credit, comes off a charge on its own only if you turn on Apply my rewards automatically on your Rewards page. Otherwise, you can use it in the Shop.

See How do account credits work?

An unexpected or surprise charge?

• Check Orders first. Most surprise charges are a scheduled renewal, and the order will show it.
• If it still doesn't look right, open Messages and message your care team. Refunds are handled by the care team, so Messages is also the fastest path for a refund request.

For more, see Refunds and unexpected charges.

Related articles

• How to get a receipt or invoice (HSA / FSA)
• How to update your payment method or fix a failed or declined payment
• How to use promo codes, discount codes, and earn referral credit

Need help? Send us a note in Messages in your patient portal.