How to sign in or log in to the Belle patient portal

The Belle patient portal signs you in with a 6-digit code sent to your email. There's no link to click, and you don't need a password unless you want one.

Sign in with a code

1. Go to portal.joinbelle.com. Links in Belle emails take you to the same place, and older portal links redirect there automatically.

2. Enter the email address you signed up with, then select Send sign-in code.

3. Check your email. The code expires in 1 hour. If it isn't in your inbox within a few minutes, check your spam or junk folder.

4. On the Enter your code screen, type the 6 digits and select Verify and sign in. You'll land on your portal home page.

Prefer a password?

• If you already have one, select Sign in with a password instead.
• To create a password for the first time, or to reset one, select Forgot password, or need to set one? We'll email you a 6-digit code, and after you verify it you can choose a new password (at least 8 characters).
• Once you're signed in, you can also set or change your password: click your initials in the top right, select Account, then open the Security tab.

Common sign-in issues

• The code never arrived: check spam, then select the link to send a new code. Codes are sent by email only, so we can't text them to your phone.
• The code says invalid or expired: codes expire after 1 hour, and only the newest code works. Request a fresh one and use the most recent email.
• No account found for your email: make sure you're using the same email you signed up with. If you aren't sure which email is on your account, select Message our care team and we'll help.
• You see Your new Belle portal is on the way: your account is still moving over from the old portal. We'll email you within 24 to 48 hours when it's ready. If you've waited longer than 48 hours, select Message our care team.

Moving from the old portal? Saved card details never transfer, so plan to re-add your payment method after your first sign-in. See [Your saved card didn't move to the new portal: how to re-add it](https://www.joinbelle.com/help/articles/your-saved-card-didn-t-move-to-the-new-portal-how-to-re-add-it).

Using the portal on your phone

A Belle mobile app is coming soon. Until then, the portal works in your phone's browser: open [portal.joinbelle.com](http://portal.joinbelle.com/) in Safari, Chrome, or whichever browser you use, and sign in the same way as on a computer. Most phone browsers let you add a page to your home screen from the share menu, which gives you a shortcut icon that opens the portal directly.

Coming from the old Belle portal?

Your treatments, orders, and shipment history carried over. Orders from the old portal appear under Earlier orders on your Orders page. If anything looks wrong, such as a missing treatment or a dose that doesn't match what you expect, open Messages and message your care team. We'll get it corrected. For more, see [Can't find your account? What happened to the old Belle portal](https://www.joinbelle.com/help/articles/can-t-find-your-account-what-happened-to-the-old-belle-portal).

Related articles

• [How to update your payment method or fix a failed or declined payment](https://www.joinbelle.com/help/articles/how-to-update-your-payment-method-or-fix-a-failed-or-declined-payment)
• [How to track your order and what each status means](https://www.joinbelle.com/help/articles/how-to-track-your-order-and-what-each-status-means)

Need help? Send us a note in Messages in your patient portal.