What's in my GLP-1 shipment and what to expect?
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Belle Answers · GLP-1 · Updated Oct 13, 2026
Your GLP-1 shipment arrives in insulated packaging with ice packs. Inside are your medication vial or vials, the syringes matched to your prescribed doses, and alcohol wipes.
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Melted ice packs are normal and don't mean anything happened to your medication. The insulated packaging is designed to protect it even after the ice has melted. Move your medication to the refrigerator as soon as it arrives. If you'd like to double check, message us and we'll confirm your shipment stayed within the pharmacy's safe temperature range. It almost always does.
When it arrives
Check that the vial is intact and the label has your name and medication on it. The solution is normally clear to slightly yellow, though this varies by formulation. If the vial is damaged or leaking, if the solution looks cloudy or has particles in it, or if the vial arrived frozen, don't use it. Message us and we'll sort it out with you.
Finding your dosing instructions
Please don't throw away the box, bottle, or any packaging until you've found your dosing instructions and confirmed you received everything listed above. Your dosing instructions come with your order, so check the box, any paperwork inside, and the vial label. You can also check your dose anytime in your patient portal, where it's shown as Current dose on your plan.
If you're starting a new vial, confirm its concentration and unit dose match your current prescription before you begin.
Why your vial might look different from last time
Vial size, color, and the number on the label can change between shipments without anything being wrong. See [Why does my medication look different between shipments?](https://www.joinbelle.com/help/articles/why-does-my-medication-look-different-between-shipments) and [Dose vs. concentration: why your vial says a bigger number](https://www.joinbelle.com/help/articles/dose-vs-concentration-why-your-vial-says-a-bigger-number).
Supplies
Your syringe count matches your prescribed dosing schedule. If you run out, message your care team. See [What if I run out of syringes?](https://www.joinbelle.com/help/articles/what-if-i-run-out-of-syringes)
Need help? Message us anytime in Messages (on your phone, tap the chat bubble).
Education only, not medical advice.
