How do account credits work, and where do I see my balance?
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Belle Answers · Account and billing · Updated Oct 20, 2026
Credits are money on your Belle account, called Belle Credit. They come from Belle Rewards, referrals, promotions, or adjustments our team has made for you, and they go toward your treatment charges.
Where to see your balance
1. Sign in to your patient portal.
2. On the Home page, find the Belle Rewards card. It shows your Belle Credit balance.
3. Select See your rewards for the full view. You can also select your initials in the top right, then Rewards.
On the Rewards page, Your balance shows what you have now, how much you've received to date, and how much has gone toward your treatment charges. Credit that's still on the way shows as pending, with the date it becomes available. If any of your credit is about to expire, you'll see the amount and the date there too.
Your own referral link is on the Share Belle tab of the Rewards page. You can also select Refer a friend in the portal. You earn more credit when a friend who uses your link has their first prescription filled.
How credits are used
- Credit our team adds to your account comes off your next charge automatically. There's no code to enter.
- Rewards credit, including Belle Rewards cash back and referral rewards, is yours to spend when you like. To have it come off your next charge automatically, turn on Apply my rewards automatically under Using your rewards on the Rewards page.
- If you leave that switch off, you can spend your rewards when you check out in Shop by ticking Use my Belle Rewards credit.
- Credits have no cash value and can't be withdrawn or transferred.
- If a credit covers your whole order, your order shows no payment due. That's expected. It still processes on its normal schedule and ships as usual, and you don't need to do anything extra.
Belle Rewards
Every Belle patient earns Belle Credit through Belle Rewards, with no sign-up. That includes cash back on eligible purchases, plus milestone, birthday, and other rewards. For how you earn it and when it expires, see "What is Belle Rewards and how does it work?"
If your credit has an expiration date
Some credit is time-limited. Your Rewards page shows how much is expiring and when. If credit is set to expire before your next scheduled order, message us and we'll look at the dates with you so it doesn't go to waste.
If a credit is missing
Cash back shows on your Rewards page as pending as soon as your order is paid, and you can spend it 30 days later, once the order has settled.
If you were expecting a credit and don't see it on your Rewards page, message us and tell us where it came from: Belle Rewards, a referral, a promotion, or something we said we'd add. We'll track it down and apply it.
Referral credits work a little differently. See "How does the Belle refer-a-friend program work?" for how to earn and track them.
Need help? Select Messages in your portal (on a phone, tap the chat bubble) and we'll help.
Education only, not medical advice.