Can't find your account? What happened to the old Belle portal
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Belle Answers · Getting started · Updated Oct 13, 2026
Belle moved to a new patient portal in August 2026, at portal.joinbelle.com. If your account, your treatments, or your history look missing, this page explains what changed and what to do.
You don't need to create a new account
Your Belle account moves across with you. There's no signup to redo, and nothing has gone wrong.
Getting into your account
Most accounts have already moved across, so you may already have access without knowing it. Try signing in first: go to portal.joinbelle.com, enter your email, and select Send sign-in code. We'll email you a 6-digit code. You don't need a password, this time or any time after.
- If you see Your new Belle portal is on the way, your account is still moving over. That's something we do on our end, not something you need to set up. We'll email you within 24 to 48 hours when it's ready. If you've waited longer than 48 hours, select Message our care team.
- If you'd rather use a password, select Sign in with a password instead. If you've never set one, or don't remember it, select Forgot password, or need to set one? and we'll email you a code to create it.
For step-by-step help and fixes for common problems, see [How to sign in or log in to the Belle patient portal](https://www.joinbelle.com/help/articles/how-to-sign-in-or-log-in-to-the-new-belle-patient-portal).
The first thing to do once you're in
Add a payment method. Payment details didn't transfer from the old portal, and re-adding yours is what keeps your treatment on schedule.
1. Click your initials in the top right and select Account.
2. Open the Billing tab and add your payment method.
For more, see [Your saved card didn't move to the new portal: how to re-add it](https://www.joinbelle.com/help/articles/your-saved-card-didn-t-move-to-the-new-portal-how-to-re-add-it).
Using the portal on your phone
A Belle mobile app is coming soon. Until then, the portal works in your phone's browser, including your treatment plan, your orders, and Messages. The sign-in article above explains how to add a shortcut to your home screen.
Where your messages went
Messages from your care team and from your provider now live in one place: Messages in the portal (on a phone, the chat bubble). There's no separate doctor inbox to check anymore, so anything you send there reaches the right person. Your older provider messages are still in the portal. Nothing has been deleted.
What came across with you
- Your account and your prescriptions
- Your treatment plan
- Your order history, which appears under Earlier orders on your Orders page
- Your older provider messages
Your payment details didn't come across, which is why adding them is the first thing to do.
Your shot and weight history
Your shot and weight history from the old tracker has moved over to the Tracker tab. Weigh-ins from it are marked From your previous tracker in your weight history. If anything looks off, send us a note in Messages and we'll look into it. See [Where do I see my shot history and track my weight?](https://www.joinbelle.com/help/articles/where-do-i-see-my-shot-history-and-track-my-weight-the-tracker-tab)
If your treatment plan looks blank
Your plan is meant to move across, so if Treatments (on a phone, My Plan) is empty, tell us in Messages and we'll look at your account directly. Please don't start a new intake form.
Receipts for orders placed before the move
Your past orders came across with you, under Earlier orders on your Orders page. If you need a receipt or an invoice for one of them and can't find it, message us and we'll get it to you. See [How to get a receipt or invoice (HSA / FSA)](https://www.joinbelle.com/help/articles/how-to-get-a-receipt-or-invoice-hsa-fsa).
Need help? Send us a note in Messages in your patient portal. If something looks wrong with your account, orders, or charges, a person will pick it up.
Education only, not medical advice.